Frequently Asked Questions
Please browse FAQ’s about our vintage tableware hire and feel free to contact us if you have any further queries.
Where in New Zealand does The China Cabinet hire?
Our base is in Rolleston, 20 minutes from the CBD of Christchurch. Collections from here are welcome. We also offer a personal delivery service Canterbury wide. We do not courier our china but are happy for you to collect and take to other locations or ask us for delivery further afield.
How do I view the collection?
Our website provides a sample of our large range but you are welcome to view in person at any time by appointment. For large events, advance viewings are desirable. Contact us to arrange an appointment.
What quantity can you provide?
We have a huge range of beautiful tableware suitable for every occasion – from small tea parties to large weddings. Just contact us to see how we can help.
What is the hire period?
We allow for collection a day or two before your event, with return the first business day after. For hires outside of Christchurch, we are happy to allow extra time for yourself or your guests to collect and return items on your behalf.
Can I choose my own items?
Most definitely! We welcome and encourage you to make your own selection. It’s all part of the fun. We will pack as you choose.
How do I pay?
Once your order is confirmed we will email an invoice with our bank account details and payment will be required prior to collection or delivery. Otherwise, cash payment is required at time of collection and a receipt will be given.
How far in advance do I need to book?
We have a large number of items available, so it is never too late to place an order by phone or email.
However, for large events it is best to book your date as soon as possible to secure first choice of items. We don’t ask for a deposit to make an initial booking. All we need is the date and an approximate list of items required. We will ask you to confirm your booking a month before your event unless someone requests the same items for the same date, in which case we will ask you to confirm sooner and may require a deposit at that stage.
What about breakages?
Always, the first question we are asked! We are pleased to say we have surprisingly few breakages but accidents do occasionally happen so please ask for our replacement charges for items you wish to hire.
Do I need to wash everything before returning it?
If we are recollecting your hire on the day of your event, no washing is required. We ask you to remove all waste and place everything in one area ready for us to repack.
For items not being returned the same day, a quick hand wash is all that is required.
Collection or delivery?
You are welcome to collect a day or two prior to your event and return the first business day after.
Delivery, set up and collection is also available. A delivery fee will apply.
Do you hire to professionals?
Yes, we hire to professionals seeking tableware for various jobs, such as florists, caterers, photographers and stylists as well as individuals. If you’re a professional looking for temporary use of tableware, look no further and contact us today.
What if I want to publish photos?
We kindly ask you to credit The China Cabinet if you publish any photos, wherein our items are included.
Not quite sure what you need? Let us help. Send us details of your special occasion and we’ll come back to you with our suggestions.